Returning products and issuing refunds
At MixPixie, we always try to send your products in perfect condition, however, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.
Reporting a problem
If for any reason you are not happy with your MixPixie order, please contact our Customer Service Team. Call +44 (0)330 133 2905 or email support@mixpixie.com. You will need to quote your order number, the email address you have registered with and have the address and details on the problem with your order.